*We do not make money on shipping charges. What we charge is actual cost of shipping*
SMALL ITEMS/PUFFY MAILERS:
We will ship without insurance in a Puffy Mailer for less than our posted shipping rates. Details HERE.
Please allow for up to 3 business days packing time for regular postal mail. Business days are Monday - Friday. We will often pack and ship your order sooner.
Rush Orders will usually be processed within 1 business day. We are a small business, sometimes this is not possible. Please make a note in the order comments including a date you need it by, and we’ll do the best we can.
Brand New Rate Calculations for 2013
New for 2013, Dragon Moon now pulls data from Canada Post, CanPar, UPS, Purolator, and Aramex. Rates will fluctuate with the market price for shipping. Utilizing this full mix guarantees you the best rate for your area. In Canada/USA we calculate a “Best Rate” option, based on an averaged sized parcel. You also have the option of picking your carrier of choice for Rush Shipping.
TIP: To get a lower rate, consider having your order ship to a business/commercial address such as your work, or other location. Depending on your location, it is possible you could receive up to a $2 discount on your shipping cost.
Our International customers pay the actual shipping for their orders. Small items such as jewelry will be less expensive to ship than full sized figurines. As a general rule, orders under 2kg are less to ship than orders over 2kg. Rates are automatically generated for a 1.5kg or 4lb shipment.
US Protectorates still benefit from Flat Rate Postal services, based on your area. Courier shipments are weighed and measured and billed at actual rates.
How much does it cost to ship?
We may put up a rate calculator, but for now, please add any item to your cart and go to checkout. It will automatically calculate both the price and transit time for your order! As a general rule, Western Canada/USA pays less than Eastern Canada/USA. Urban addresses pay less than Rural ones. Sometimes Commercial address will pay less than Residential ones.
Canada Post XpressPost/Priority & UPS Express/Saver & Purolator Express Shipping: Your order will go out ASAP. We give priority to rush orders.
Overnight Service: UPS Express, UPS Saver, Purolator Express
2 day Service: UPS Expedited
3-6 Day Service: UPS Standard, Purolator Ground, CanPar Ground, Canada Post Expedited
See our Canada Post Shipping Times for Canada and US Destinations >>HERE<<. CanPar, UPS, Purolator, and Canada Post delivery times are calculaed at checkout.
All Rates for all shipment types are Flat Rate anywhere in Canada and the USA. US Territories are also flat rate for Postal Packages. We are always doing our best to keep our shipping rates as low as we can.
CANADA/USA SHIPPING RATES
Please add any item to your cart and go to the checkout screen. You will never pay more for adding more items to your order. In Canada/USA you will always get the best rate between Canada Post, CanPar, UPS and Purolator. As a general rule, rates range from $9 to $17 in Canada, and $19 to $21 in the USA.
INTERNATIONAL SHIPPING RATES
You pay what we do: We'll refund for any overages and charge for any additional fees. We show the 1.5kg / 4lb rates for your reference at checkout. We will refund or invoice any additional shipping. Or, choose "Quote and Invoice" to have us send you a complete list of rates for your order, and invoice you separately. Because of PayPal's rules, we cannot accept PayPal on Small Packet Surface shipping.
We also offer UPS, Purolator, and Aramex for International shipping, rates calculated at checkout.
Guarenteed Service Refunds (GSR's)
Dragon Moon will cover some parcels for guarenteed deliveries. If a parcel arrives after the date of suggested arrival by Canada Post, UPS or Purolator, please contact us for a possible credit. Please do not ask for a GSR credit until the parcel has arrived and has been inspected for damage. Please note, as we get discounted rates using a 3rd party for UPS and Purolator, only "extreme" cases will be given a credit. You will only receive a credit when and if we do. Credits typically are not given for weather delays, customs delays, or products without guarenteed services. Typically, parcels outside of Canada are not covered. Sucessful credits will be store credit for your next order, and be less a $2.50 handling fee from the amount you paid.